Shipping and Returns

Shipping is provided by Canada Post

Customers have up to a maximum of 14 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.


Milano Shoes is not liable for any lost, stolen, or misplaced packages.

It is the Purchaser’s responsibility to provide an accurate address and contact information.  for your protection. Please ensure you have items delivered to a location where you will be able to receive the package personally.


  • Any order may be returned within 14 days from the date of purchase, via mail.
  • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
  • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.

Return Address for Canadian Customers:

PO BOX 37007 Millstream PO
Victoria, BC
V9B 0E8